TCS extends partnership with Marks and Spencer to modernise core tech stack

Tata Consultancy Services has extended its partnership with Marks and Spencer (M&S), to transform the latter’s core technology stack, improve resilience and pace of innovation, and drive sustainable growth, TCS said in a filing.

TCS said it has been a strategic partner to M&S for over a decade, helping the retailer drive numerous business critical transformation programmes, including its journey to become a digital-first enterprise. In the next phase of this partnership, TCS said it will simplify M&S’s technology landscape and modernise its core business systems with a cloud-first and composable platform strategy.

“The modernisation program will help M&S reduce technical debt, improve time-to-market and enhance scalability. Additionally, the transformation into a simple, agile, data-led business will accelerate M&S’s strategic priorities of delivering superior customer experience, driving online growth, leading in omnichannel and sustainability, modernising its supply chain, and expanding its global reach,” TCS said.

The deal extension is an indication that clients continue to invest in core technology transformation although there is slowdown in decision-making in certain sectors and projects.

“As we move into the next phase of our transformation to reshape M&S for growth and value creation, we are delighted to expand our partnership with TCS. Together, we pivoted M&S to a digital-first business and achieved key business outcomes such as growing dotcom, driving loyalty through Sparks and realising significant cost and productivity efficiencies,” said Katie Bickerstaffe, Joint Chief Operating Officer, M&S.

“As the long-standing transformation partner of M&S, we are fully vested in their purpose and belief that a simplified organisation with a culture of customer centricity and continuous innovation will help them drive sustainable growth in market share, sales, and profit,” said Shankar Narayanan, President, Retail Cluster, TCS.