Hybrid mall, immersive beauty salon to drive consumer trends in 2030

Dr Michael Bjorn, Head of Research Agenda, Ericsson Consumer and IndustryLab

A hybrid mix of connectivity-enabled technology, integrated into real physical environments to enhance shopping and buying experiences, is expected to be a common element of everyday life in 2030 by the vast majority of current early adopters. The prediction is among the findings in the latest Ericsson Ten Hot Consumer Trends report.

The December 2021 report marks the eleventh edition of the Ericsson ConsumerLab 10 Hot Consumer Trends report. In line with recent Ten Hot Consumer Trends reports, it targets early adopter consumers’ views on a 2030 timeline – this time covering hybrid shopping experiences in a fictional Everyspace Plaza mall. 

Consumers were asked to evaluate 15 hybrid shopping mall facilities that extend the physical consumer experience using digital technology. Almost four-in-five respondents believe that all 15 tested concepts will be available in some form by 2030.

Such ‘bricks-and-portal’ facilities will be enabled by technologies such as virtual reality, augmented reality and programmable materials.

Based on comprehensive research, the ConsumerLab 10 Hot Consumer Trends report represents the expectations and predictions of about 57 Million early technology adopters globally.

Dr Michael Bjorn, Head of Research Agenda, Ericsson Consumer and IndustryLab, and driver of the 10 Hot Consumer Trends report since its inception in 2011, said, “On the one hand it may be difficult to imagine large numbers of consumers with expensive tech gear such as AR glasses, waterproof VR glasses, haptic body suits, tactile gloves and more at massive scale by 2030. Yet, on the other hand, if such equipment could be shared at lower cost it is definitely possible that large numbers of consumers will have it to enhance everyday shopping mall experiences.”

He added, “In fact, 35% of surveyed consumers think shopping malls are more likely to feature next-generation technology than homes, compared to just 14% who disagree. Shopping malls have long been high-tech focal points, with many featuring cinemas, game arcades, concert halls, bowling alleys and more. They likely will continue to play that role.”

Bjorn says the report also highlights consumer belief that hybrid malls could positively and sustainably contribute to local life.

“If anything, the future might be increasingly localised, with 32% of respondents agreeing that high-tech shopping malls will make moving to small towns and rural areas more feasible and attractive – and just 13% disagreeing with this,” he adds.

The 10 Hot Consumer Trends 2030 – The Everyspace Plaza are:

  1. The All-Now Arena

You could be both actor and spectator, but will the immersion experience give you a thrill or a fright? Nearly eight out of 10 consumers envisage event halls where telepresence technology allows artists to digitally perform as if they were there in person.

  1. The Immersive Beauty Salon

Skipping the knife and needle is an attractive beauty option for many. Beauty salons that use volumetric modelling technology to digitally enhance looks are expected in malls by seven out of 10 consumers.

  1. The Meta Tailor

Fast fashion tailored just for you – and your avatar. More than seven out of 10 AR/VR users foresee a tailor in the mall using fabrics that can switch to become waterproof or provide ventilation when needed.

  1. The Anyverse Pool

Many imagine the exploration of impossible worlds. Two-thirds of consumers believe there will be swimming pools where you can use an oxygenated VR headset to experience outer space in zero gravity.

  1. The Hybrid Gym

For many, physical vigor and mental health are inextricably linked. Seven out of ten consumers expect mental fitness centers that have multisensory, personality-tailored AR/VR scenery to help improve mental health.

  1. The Print-a-Wish Multifactory

On-demand repair and production are the future. Over half of consumers want to shop sustainably in a factory outlet that recycles their old products.

  1. The Restaurant at the Node of the Universe

Distraction-free, virtual company is preferable for many. Half of the consumers want to visit restaurants to virtually eat with friends in other restaurants, anywhere in the world.

  1. The Neverending Store

Try before you buy – virtually, at least. Three-quarters of consumers expect to be able to project their home inside the store when trying out new products.

  1. The Medical Multiplex Center

We’re used to everything being instant. Why wait when it comes to health? 77% of consumers foresee in-mall medical centers with drop-in artificial intelligence health scanning that gives near-instant health status updates.

  1. The Nature+ Park

For those stuck in cities, nature may be what’s missing. 42% of consumers want to visit an in-mall park where they can feel closer to nature through digital and programmable materials that provide hybrid experiences.


Dr Michael Bjorn, Head of Research Agenda, Ericsson Consumer and IndustryLab
Dr Michael Bjorn, Head of Research Agenda, Ericsson Consumer and IndustryLab.